Distance Education Support

DE Course Materials

If you are a distance learner experiencing problems with course materials such as course manuals, DVDs, supplementary readings, charts, lab kits, etc., please contact:

Course Materials Production
519-824-4120 ext. 56651


DE Technical Support

If you are having difficulty logging in to an online course or using any of the course tools, contact:

The DE Help Desk
519 824-4120, ext. 56939
Toll Free (Canada and U.S.): 1-866-275-1478

Hours of Operation
Monday - Friday: 830 a.m. to 8:30 p.m.
Saturdays: 10:00 a.m. to 4:00 p.m.
Sunday 12:00 noon to 6:00 p.m


Open Learning Program Students

If you have questions about support provided by the Open Learning Program, contact:

Open Learning Program Counsellor - Mickey Smart
519 824-4120, ext. 56050


DE Exam Coordination

If you have questions about off-site exams, contact:

DE Exam Coordinator - Sarah Riley
519 824-4120, ext. 56776


General Inquiries

If you have any general inquiries about distance education courses or you are not sure who to contact in the Office of Open Learning to address a question or concern, please contact

Open Learning and Educational Support
519-824-4120 ext 55000 or 519-767-5000